Customer Service

Need help? Find immediate answers to your questions in one of the categories below or contact us directly.

Ordering & Registration

Instructions

+ Why Register?

Registered customers can complete purchases simply by entering their user name and password, saving time! If a customer has more than one property for which they purchase products, and each location has its own shipping address, the customer will be prompted to choose from a list of properties after the user name and password have been entered. This makes purchasing products from goodmart.com VERY quick and easy. Also, for budgeting purposes, registered customers can log in to check the ordering history for their account, sorted by shipping address. This order history can also be used to identify products that have been used at a given property in the past when the time comes to re-order those products, or to check on recent order status. Call us at: now to register! You can also register quickly and easily on line by clicking on Register Account at top.

+ Canceling an Order

Send us an email to in the event you would like to cancel an order. If the products have not been shipped, you will be refunded or credited any charges accrued to your account and the order will be cancelled. In the event the products have been shipped, you will be issued a refund of the products' costs less a 20% restocking fee upon return of the products. You should refuse delivery if delivery of a cancelled order is attempted. If refusal of delivery is not possible, and products are delivered, you should follow the instructions in the Returns and Exchanges section below to expedite your refund and/or credit to your account.

+ Adding Items to Your Order

Registered commercial credit account customers can add products to unshipped orders at any time by emailing or calling at: . Credit card customers must place a new order for the additional items desired.

+ Revising Shipping & Billing Information for an Order

In the event shipping or billing information for an order needs to be revised after an order has been placed, please send an email with detailed instructions to . We cannot guarantee that shipping information can be changed after products have been shipped by us. Registered customers will have an opportunity to modify the shipping and billing information associated with a facility upon order placement.

+ Opening an Account With Us

Commercial credit accounts are welcome. Please proceed to the registration page and follow the step by step instructions you will find there.

+ Checking the Status of an Order

Check the status of an open order. You will need your order number and your email address for verification purposes.

+ Order Completion Problems Shipping and Returns

If you are having trouble completing your order online, just call us at: , and we will strive to complete your order over the phone! When you call, please give the sales person your order number or error code so we can find your order.

Shipping and Returns

+ When will I get my order?

Typically, it takes six business days for a customer's order to be delivered unless an item is on backorder, in which event, the customer will be notified. Customers can click on Order Status to see the status of their orders. You can also email to check order status. Please be sure to include your order number.

+ Shipping Methods

Shipping methods and charges vary depending on the type of products ordered. Products may be shipped by UPS Ground, USPS or via common carrier. Add products to the shopping cart to see the ground shipping cost. Additional S&H charges will apply to orders shipped to APOs, Hawaii and Alaska, and to orders shipped via upgraded services (Next Day, 2nd Day, etc). Heavy or oversized items may incur additional charges. Please email or call us at: for a shipping upgrade cost estimate. S&H charges are non-refundable in occurrences where we have made no error in merchandizing or shipping.

+ Returns and Exchanges

We will issue a refund, replacement or credit if you are not satisfied with a purchase, provided you notify us within 14 days of receipt of product. A restocking charge of 20% will apply to all items returned when we have made no error in merchandizing or shipping. Refunds will be made by original method of payment. All returns must arrive unused in the original packaging and all freight charges for the return of goods are to be paid by you. Notwithstanding the above, returns will not be accepted for certain products including, but not limited to, ballasts, linear fluorescent bulbs with a length greater than 48 inches and special order products. Please email or call us at: to obtain a Returned Material Authorization (RMA) number and return shipping address before returning any product.

If you want to replace an incorrect order, you should follow the material return instructions above, and place a new order for the replacement merchandise.

We will replace the order and refund any applicable shipping costs if we made an error with an order. You should note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. To return, replace or get a refund for any wrong or damaged item, please email or call us at: to obtain a Returned Material Authorization (RMA) number and a replacement shipment or a credit, as your needs dictate. For damaged orders, you should refuse delivery if possible, or keep the original box and all packaging materials for possible inspection by the carrier and/or return to us. In the event we request that you return an incorrect or damaged shipment, we ask that you do so upon your receipt of a prepaid shipping label to be affixed to the original box, packaging and all contents.

+ Foreign Orders

We do not generally sell products to customers outside of the United States. Exceptions are made on a case by case basis, but at a minimum, we require purchaser to contract with a freight forwarder within the contiguous 48 United States, to whom we can ship products. Payment is required in advance of shipment via wire transfer, US credit card or US bank check. Contact us at or call for details. Se habla Espanol. Nous parlons Francais. Wir sprechen Deutsch

+ APOS

S&H charges will apply to orders shipped to APOs, unless purchaser can supply us with a shipping address which has a zip code and state within the contiguous 48 United States

+ Damage or Missing Goods

We strive to provide the very best customer service anywhere! Just call us at: or email and give us (1) your account/customer name, (2) the nature of your problem along with (3) the 'order number'. The order number is provided on email confirmation you received when placing your order. (4) Also indicate if you would like to have a credit for the damaged or missing products or if you would like replacements for the damaged or missing products immediately shipped to you. (5) IMPORTANT: In order to issue you credit or to provide replacements for damaged items, we require that you notify the carrier of the damage before you accept delivery. The carrier must record the damage on the bill of lading or delivery receipt. This will ensure that GoodMart is able to file a freight damage claim against the carrier. (6) Finally, in order to issue you credit or provide replacements for damaged items, we must hear from you within two business days from the date you received the damaged goods.

Payment Methods

+ Credit Cards

Major US credit cards are accepted for in-premises, phone, email or online purchases. All transactions are performed using state-of-the-art encrypted lines of communication and secure server (SSL) technology. Online customers can add products to their virtual shopping cart, then check out of our store using a credit card. Credit card numbers are not stored anywhere on our servers, and are used on an order-by-order basis only to obtain an authorization for the amount of the order. Delayed capture of the authorized charge is made upon shipment of the order.

+ Checks & Money Orders

Registered commercial credit account customers may pay with a check or money order upon receipt of an order. Other customers may pay with a check or money order in advance of product shipment. Checks and money orders can be mailed along with an Order Form to:

+ Purchase Orders/Commercial Accounts

Commercial credit accounts are welcome. Please proceed to the registration page and follow the step by step instructions you will find there. After the registration process has been completed, customers may make purchases in person, online, by phone, or email, and be billed for such purchases. We require the user name and password selected at registration time to be presented with the purchase order. The user name and password can be used to complete an online purchase. An invoice for the order will be sent to the billing address of the customer upon shipment of the selected products.

+ Wire Transfer

Wire transfers for payment of commercial account balances or for advance payment for non-registered customers are accepted. Contact us at or for details. A $15.00 incoming wire transfer fee applies.

Contact Us



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9:00 a.m. - 6:00 p.m.
Monday - Friday (EST)
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GoodMart
Customer Service Department
232 Madison Ave, 3rd Floor,
New York, NY, 10016